11+ Heroes – Terms and Conditions

Last updated: 26th March 2026

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

1. Introduction

These Terms and Conditions ("Terms") govern your use of the 11+ Heroes web application and related services (the "Service"), operated by RYTICK LIMITED ("we", "us", or "our").
The Service consists of two distinct parts:

The Parent Website, intended for use by parents or legal guardians
The Student Website, intended for use by students under parental supervision

Both parts of the Service may be made available under the same domain or under different subdomains.

By creating an account or using any part of the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

2. We May Change These Terms

We reserve the right to update or modify these Terms at any time. The date of the most recent update will always be shown at the top of this page.

By continuing to use the Service after changes are made, you agree to the updated Terms.

3. Who We Are

We are RYTICK LIMITED, a company incorporated in England and Wales under company number 15141106.

Our registered office address is:
2a The Quadrant, Epsom, Surrey, England, KT17 4RH

11+ Heroes is owned and operated by us.

4. How to Contact Us

If you have any questions about these Terms, please contact us at:
📧 team@rytick.com

5. Eligibility and Account Structure

5.1 Parent Accounts

The Parent Website is intended for use by parents or legal guardians ("Parents").
Parents are the authorised account holders and the contracting party under these Terms.
Parents are responsible for all activity carried out on their account and any associated student accounts.
Parents must be at least 18 years old.

5.2 Student Accounts and Student Website

Parents may create accounts for their children ("Students") via the Parent Website.
The Student Website is designed for use by children and young people and is intended to be accessed only under the supervision and consent of a Parent.
Students may only access the Student Website using credentials provided by a Parent.
Students may not create accounts themselves or access the Parent Website.

Parents acknowledge and agree that:

Students are permitted users of the Service
Parents accept these Terms on behalf of their Students
Parents are responsible for ensuring that Students comply with these Terms and any usage rules communicated through the Service

Student Conduct

Parents are responsible for ensuring that Students use the Service appropriately.

We reserve the right to restrict, suspend, or terminate access to student accounts if a Student's use of the Service breaches these Terms or poses a risk to the Service, other users, or themselves.

6. Accounts and Security

Parents must provide accurate and up-to-date information when creating an account.
Parents are responsible for maintaining the confidentiality of login credentials for both the Parent Website and Student Website.
Parents must notify us immediately if they believe their account or a student account has been compromised.

We reserve the right to suspend or terminate accounts that breach these Terms.

7. Subscriptions and Billing

7.1 Plans

The Service may offer:

Paid subscription plans with full access to content and features
Free or trial plans with limited access

The Free Plan does not require payment and does not automatically convert into a paid subscription.

Only Parent accounts may subscribe to paid plans.

7.2 Free Plan

Access to the Free Plan may be limited in terms of content, features, or usage.
We may modify or withdraw the Free Plan at any time without notice.
Access to certain features/content may require an active paid subscription.

7.3 Billing and Renewal

Payments are processed through a third-party payment provider (Stripe).
Subscriptions automatically renew unless cancelled before the renewal date.
Parents may cancel subscriptions at any time; access will continue until the end of the billing period.
We do not offer refunds for partial billing periods unless required by law.

7.4 Pricing and Taxes

All prices are displayed in GBP (£) unless otherwise stated.
Prices may change from time to time, but any changes will not affect the current billing period.
Where applicable, prices include VAT r other applicable taxes.

7.5 Payment Authorisation

By subscribing, you authorise us (via our third-party payment provider, Stripe) to:

Charge your selected payment method on a recurring monthly basis
Store and process your payment details in accordance with Stripe's terms and policies

We do not store full payment card details on our servers.

7.6 Failed Payments

If a payment fails:

We may retry the payment using the payment method on file
We may suspend access to the Service until payment is successfully completed
We reserve the right to cancel your subscription if payment remains unsuccessful

7.7 Refunds

Except where required by law, payments are non-refundable.

This includes:

Partial billing periods
Unused time
Failure to use the Service

Nothing in this section affects your statutory rights under UK consumer law.

7.8 Cancellation

Subscriptions can be cancelled at any time via the Parent Website.
Cancellation will take effect at the end of the current billing period.
You will not be charged again after cancellation is confirmed.

You are responsible for cancelling your subscription before the renewal date.

7.9 Refunds and Cooling-Off Rights

Under UK consumer law, you have the right to cancel your subscription within 14 days of purchase.

If you cancel within this period, you may be entitled to a refund.

After the 14-day period has expired, payments are non-refundable, except where required by law.

8. Acceptable Use

You agree not to:

Use any part of the Service for unlawful purposes
Share account credentials outside your household
Attempt to copy, scrape, reverse engineer, or interfere with the Service
Circumvent access controls or subscription restrictions
Upload or transmit harmful, offensive, or inappropriate content

We reserve the right to take appropriate action, including suspension or termination, if these rules are violated.

9. Educational Disclaimer

11+ Heroes provides educational resources intended to support learning.

We do not guarantee:

Examination results
School admissions
Specific academic outcomes

10. Intellectual Property

All content on the Service, including software, questions, explanations, and learning materials, is owned by or licensed to RYTICK LIMITED and is protected by intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

11. Availability and Changes to the Service

We aim to provide a reliable Service but do not guarantee uninterrupted access.
We may modify, update, or discontinue any part of the Parent Website or Student Website at any time without notice.

12. Limitation of Liability

To the fullest extent permitted by law, RYTICK LIMITED will not be liable for:

Any indirect, incidental, or consequential losses
Loss of data
Loss of educational opportunity

Nothing in these Terms limits liability where it cannot legally be limited.

13. Termination

We may suspend or terminate access to the Service immediately if:

These Terms are breached
We are required to do so by law
It is necessary for security or operational reasons

Upon termination, all rights to use the Service will end immediately.

14. Privacy and Data Protection

We collect and process personal data in accordance with our Privacy Policy.

By using the Service, Parents consent to the collection and processing of their data and their child's data, including additional protections for children's data in accordance with UK data protection law.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.