11+ Heroes – Cookie Policy
Last updated: 30th December 2025
1. Introduction
This Cookie Policy explains how 11+ Heroes (the "Service"), operated by RYTICK LIMITED ("we", "us", or "our"), uses cookies and similar technologies.
This Policy should be read alongside our Privacy Policy.
2. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
They help websites function properly, improve user experience, and provide information about how the site is used.
Cookies may be session cookies (deleted when you close your browser) or persistent cookies (stored for longer).
3. How We Use Cookies
We use cookies for the following purposes:
- To enable core functionality of the Service
- To understand how the Service is used and improve it
- To analyse usage patterns and performance
The cookies used may differ depending on whether you are logged in and your cookie preferences.
4. Cookies for Logged-In Users
When you are logged in to the Service (including Parent or Student accounts), we use cookies that support the operation and improvement of the Service.
4.1 Essential Cookies
Certain cookies are strictly necessary to provide the Service, so the following types of cookie may be present:
- Authentication and session management cookies
- Security and fraud-prevention cookies
- Cookies required to remember preferences and settings
These cookies are always used when you are logged in, as the Service cannot function properly without them.
4.2 Analytics and Usage Cookies
We use first-party analytics and usage cookies, including cookies set by PostHog, to understand how the Service is used and to improve functionality, performance, and learning outcomes.
These cookies:
- Are always used for logged-in users
- Help us analyse interactions with content, features, and tools within the Service
- Are used only for first-party analytics purposes
- Are not used for third-party advertising
- Are not used to track users across other websites or services
5. Cookies for Non-Logged-In Users
When you are not logged in, we distinguish between essential or anonymous cookies and optional analytics cookies.
5.1 Essential and Anonymous Cookies
We use certain cookies that are necessary for the website to function correctly or that support basic, anonymised analytics.
These cookies:
- Do not identify you personally
- Do not track logged-in behaviour
- Help us understand general usage patterns
These cookies may be set by default.
5.2 Optional Analytics Cookies
We use PostHog to collect analytics data about how visitors use the Service.
Optional analytics cookies:
- Are only set if you choose to opt in
- Help us understand interactions, feature usage, and performance
- Are not required to browse the public areas of the Service
6. Children and Cookies
The Service is designed for use by children under parental supervision.
- We do not use cookies for third-party advertising or behavioural advertising directed at Students
- Analytics relating to Student use of the Service is limited to first-party analytics and is used to support learning outcomes and improve the Service
- Parents manage consent and preferences for optional cookies and tracking where choices are provided, and acknowledge that use of the logged-in Service requires the use of cookies as described in this Policy
7. Managing Cookies and Choices
For logged-out visitors, we provide choices regarding the use of optional analytics cookies through cookie consent tools or banners where required by law.
For logged-in users, the use of cookies, including analytics cookies, is a condition of accessing and using the logged-in areas of the Service. If you do not wish to accept these cookies, you should not log in or use the logged-in Service.
You may also manage cookies through your browser settings. Please note that disabling cookies may prevent the Service from functioning correctly or at all.
8. Analytics and Service Providers
We use first-party analytics to understand how the Service is used and to improve functionality, performance, and learning outcomes.
These analytics are provided using trusted third-party service providers, such as PostHog, which act as data processors on our behalf.
Analytics data:
- Is collected solely for our internal purposes
- Is not used for third-party advertising
- Is not used to track users across other websites or services
9. Children, Analytics, and Marketing to Parents
The Service is designed for use by Students under parental supervision.
In relation to Student use of the Service:
- Cookies and analytics are used to support core functionality, security, learning progress tracking, and service improvement
- Analytics and usage data relating to Students may also be used to generate insights and recommendations for Parents
- These insights may inform communications to Parents about features, subscriptions, or educational products and resources offered by us that may help support a Student's learning needs
Any marketing, recommendations, or promotional communications informed by Student data are directed solely to Parents and are not shown to Students.
We do not use Student data for third-party advertising, behavioural advertising networks, or marketing directed at Students.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes to the Service or legal requirements.
The most recent version will always be available on our website.
11. Contact Us
If you have any questions about our use of cookies, please contact us at:
📧 team@rytick.com